Support
We’re here to help.
Most questions are answered below. For anything else, email us.
Contact us
Email support@lyvera.app. We typically reply within 24 hours. You can also reach us on WhatsApp from inside the app: Profile → ⋯ → Help & Support.
Quick fixes
- Missing subscription or credits? Open Profile → ⋯ → Help & Support, then tap Restore Purchases or Refresh Balance.
- Manage or cancel a subscription. iPhone Settings → your name → Subscriptions.
- Billing questions and refunds. Apple handles purchases. Request a refund at reportaproblem.apple.com, or email us and we’ll help.
- Song generation stuck or failed? Check the status pill on the Create tab. It shows whether you’re offline, on a weak connection, at your daily limit, or whether there’s a server problem. Weak-connection failures usually work on a retry.
- A song won’t play? It’s almost always the connection. Once a song has played, it works offline. For a new song, check your connection and tap the retry icon on the player.
Your songs and content
- Free songs. A song from a free generation is yours to claim for 48 hours by spending credits. After that it moves to the Marketplace.
- Public or Private. Change this from your profile. Private items are visible only to you and can be made public again at any time.
- Deleting. Long-press a song, or use the menu on a post or artwork. We ask you to confirm first because it can’t be undone.
Your account and privacy
- Change your name, bio or photo: Profile → Edit Profile.
- To delete your account or personal data, email us from your sign-in address. See our Privacy Policy.
Report a problem
To report inappropriate content or impersonation, email us a link or description and the artist’s username. For a bug, a screenshot helps. In the app, use Help & Support → Report a Bug.